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Policies

  • We accept Master Card, Visa, or personal checks made payable to: Hamoa Bay House or Bungalow PO Box 773. Hana, Hi. 96713
  • 50% deposit is due at the time of reservation. Final payment is due 30 days prior to your arrival. (During the 2 weeks of Christmas and New Years, your balance is due 90 days in advance). If a credit card is used for deposit, the remaining balance will be automatically placed on the same credit card, unless otherwise instructed. If you are paying by check, please mark your calendars with a reminder notice to mail us the balance due. We will email directions to the property once final payment is received.
  • 30 day cancellation notice is required for refund of deposit, less a $60 administrative fee. For the 2 weeks of Christmas and New Years, there is a 90 day cancellation notice for refunds, less $60 administrative fee. For cancellations received less than 30 (or 90) days in advance, a refund is subject to whether we are able to rent to someone else for your reserved time.
  • Hamoa Bay House & Bungalow are for the EXCLUSIVE use of our REGISTERED GUESTS ONLY.
  • Hamoa Bay is not designed for the safety and enjoyment of children under the age of 14 years.
  • No pets. No smoking indoors.
  • We do not pay commissions or discount our prices.
  • Most cell phones do NOT work at the House & Bungalow. Most carriers do have service in Hana town. Free Wi-Fi available for your use.
  • Please bring a calling card for long distance calls from the House or Bungalow.
  • Check-in time is any time after 3 pm.
  • Check-out time is by 11 am.
  • As with all tropical places- you should bring your favorite mosquito repellant to apply on your outdoor adventures. The exterior of our property is regularly serviced for insect pest control, & every effort is made to keep the rentals free of pests. We do have Geckos, small harmless lizards that live in the plants and trees. We do our best to keep them outside, but they do find their way indoors occasionally. Though they may take a little getting used to if you are new to tropical locations, they are perfectly harmless & are great for insect patrol.